Customer Service and Candidate Experience: Elements of a Strong Relationship [Infographic]

Posted by Ryan on Jan 29, 2016 4:24:59 PM

I have a confession to make: I am not a foodie. I enjoy going to restaurants, but unless something goes horribly wrong with my entrée, the actual food I eat will not be the determining factor in whether or not I rant or rave about my experience; that is usually reserved for the service experience. I would say that is true beyond dining, too. Buying a suit, getting a haircut, or having the oil changed – the customer service experience is what really puts one vendor or service provider over another. A colleague recently pointed out that you can take the same Boeing 737 from Chicago to Dallas for roughly the same price on Southwest, United, or American. The only real difference is the customer experience. Add this to the power of customer review sites and social media and the customer service reputation of a company can make or break its success.

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Topics: Staffing & Recruiting, Human Resources, Thought Leadership

Is Diversity Helping Your Bottom Line?

Posted by Ryan on Nov 13, 2015 10:59:35 AM

Recently, a group of well-known publications (Fortune, Essence, and People in Español) teamed up with Great Place to Work to release their first “50 Best Workplaces for Diversity” report, bringing more attention to the topic of diversity and inclusion. The report is a ‘best of’ list based on surveys completed by 128,000 women and nearly 70,000 minorities employed at 630 Great Place to Work reviewed companies (see their methodology and a full list of the results here). 

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Topics: Employee Engagement, Staffing & Recruiting, Human Resources, Thought Leadership

How to Find True GRIT

Posted by Ryan on Aug 14, 2015 2:08:00 PM

Success in business takes a certain amount of GRIT. What is GRIT? In the past GRIT was thought of as Guts, Resolve, Instinct, and Toughness. Characteristics that just can't be taught. It is time to redefine GRIT for the modern workforce.

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Topics: Employee Engagement, Thought Leadership

Building Better Employee Engagement

Posted by Lana on Jul 7, 2015 2:55:33 PM

On June 3, Advanced Resources held another successful Thought Leadership Event, “Building Better Employee Engagement.” This popular session explored the topic of employee engagement: what it is, the impact of strong engagement on company results, and ideas for employee engagement success.

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Topics: Employee Engagement, Events, Thought Leadership

Job Branding Best Practices

Posted by admin on Apr 3, 2015 3:14:00 PM

Job_Branding_Best_PracticesThese days it’s a candidate-driven market. As an employer, how can you make sure your job postings stand out from your competitors’? Moreover, once you get a candidate’s eyes on your job posting, how can you get them to apply? Job seekers spend 20-30 seconds looking at a job description. Use these tips to attract the right talent:

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Topics: Staffing & Recruiting, Thought Leadership

Recommended Books for HR Professionals

Posted by admin on Mar 19, 2015 8:48:52 AM

Whether you're a seasoned professional or just starting your career, a good way to improve your career and be the best professional you can be is to read (and read, and read) books relevant to your industry. Our Director of Human Resources, Kim Marzano, has a library of books in her office that she regularly refers to for inspiration. In no particular order, her top books are:

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Topics: Staffing & Recruiting, Human Resources, Thought Leadership

Becoming a Top Workplace

Posted by admin on Jun 27, 2014 11:44:00 AM

iStock_000010361595_MediumWhat is a top workplace? A top workplace has buzz, it can attract and retain top talent. It’s not about the weekly fruit baskets or Beer Fridays, those are just symptoms of a top workplace.

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Topics: Employee Engagement, Staffing & Recruiting, Thought Leadership