HR Managers have many tasks they may undertake on a daily basis, requiring them to have a diverse skill set that encompasses HR subject matter knowledge, excellent communication, organization, problem solving, and leadership.
If an HR professional works in a small to mid-size company, they may be the only one on the leadership team that oversees all HR services – policies, programs, hiring, performance management, and employee engagement, just to name a few. These duties are usually split amongst a team in larger companies. Here are just three of the many responsibilities an HR manager has:
Talent Acquisition and Retention - One role in HR is recruiting and hiring top talent for the company. To recruit top talent, the HR manager first helps to develop a job description and an ideal candidate profile. To develop a candidate pool, HR Managers might post positions on the company website, use online job boards, recruit from colleges/universities, or they might seek internal employee referrals. Once the candidate pool has been narrowed down, the HR manager executes the candidate interviewing process including phone screens, face-to-face interviews, background screening, offer negotiation, and on-boarding.
Once employees are on-boarded and trained, it’s now the HR manager’s job to ensure the employees remain satisfied in their roles. Assessing and maintaining company culture is an integral part of measuring employee satisfaction. This can be done through engagement surveys, organizing team building events, and making sure there are open lines of communication amongst teams.
Train and Develop Employees - One important HR goal is to minimize/prevent the high costs associated with turnover. A solid training and development program can help retain top talent, and it is part of the HR manager’s role to manage these programs. For a new employee, engagement, communication, and proper training are key, especially in the first 90 days. The only way to find out if a new employee feels he or she has had enough training is to ask and to encourage communication.
Besides ensuring proper training, the HR manager must also make sure current employees are meeting their development goals, whether it’s overseeing performance management systems/reviews or addressing an employee’s desire to be promoted.
Manage Employee Relationships - A company needs to operate like a well-oiled machine and when some parts just aren’t clicking, it can throw the whole company off. That’s why it’s crucial to make sure employee relationships are positive and productive. HR managers play an important role in this process. When issues arise, an HR manager usually intercedes by providing solutions to problems regarding business ethics, role development, and leadership issues. The latter is a major cause of workers leaving their jobs; more than 31% of workers cite "bad manager/supervisor" as the primary reason for leaving their role. Thus, the responsibility of managing employee relationships can be a heavy one to carry, depending upon company culture and workplace dynamics.
These are just a few of the hats an HR manager wears. He or she works behind the scenes in ways that employees may not even realize!
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