If you work in information technology or are trying to find the right talent, you already know the tech landscape is vast and the skills needed for a business analyst are very different from those needed by a network architect. In this series we’ll present important interview questions specific to positions or functional areas. In this post: Web Developer, IT Business Analyst, Help Desk Administrator, IT Project Management.
These questions can be a great starting point for assessing general business analysis skills and experience. Augmenting this list with questions specific to your company’s needs – like what tools they are proficient in or industry related topics - will help you find a technology professional that will help your organization reach its goals.
Depending on the project needs of an organization, the role of web developer can encompass a wide range of responsibilities and requirements. At a very high level, the web developer’s primary responsibility is to ensure an organization’s website loads and functions properly across devices and browsers. The ability to implement data collection solutions such as Google Analytics and various other technology integrations is often required as well. Other key components include interpersonal communication, project management, and leadership skills.
Common skills include: Web Security, HTML, HTML5, CSS, CSS3, JavaScript/JQuery, E-Commerce Systems and implementation, User Interface Design (UI), and knowledge of systems integrations and API's.
An IT business analyst examines the technology, information, or systems needs of an organization to achieve its goals. Business analysts define requirements, research solutions providers or develop internal programs/processes, and present those solutions to key stakeholder to solve the company’s information challenges and problems.
These questions can be a great starting point for assessing general business analysis skills and experience. Augmenting this list with questions specific to your company’s needs – like what tools they are proficient in or industry related topics - will help you find a business analyst that will help your organization reach its goals.
The role of a Help Desk Administrator is to handle system support activities for their organization. Their primary responsibility is providing customer service to resolve support issues promptly and professionally. Help Desk Administrators respond to wide range of functional and technical needs, inclusive of server and domain changes, advanced system and network repairs, computer information responses, equipment performance set-up, monitoring and reporting, hardware diagnosis, troubleshooting operating systems and software applications, among others. They must also identify opportunities to improve support such processes across the organization.
An IT project manager is responsible for defining the process for taking a technology plan from the idea to completion stage. This includes project planning, organizing resources, and delegating responsibilities to achieve project goals within scope and on time. Project Management is a critical component to the successful completion of technology initiatives.
Project Management Titles include: Project Manager, Program Manager, Project Coordinator, and Project Analyst.
Keep in mind that the best candidates aren't just qualified to do the job requirements, you should also look for people who are passionate about Tech, fit with your culture, and show potential for growth at your company.